What we did
We began with individual personal exploration and coaching for the leadership team, creating space to understand strengths, confidence, communication styles and the personal patterns influencing how each person worked, led and responded to challenge.
Alongside that, we brought the team together every six weeks for focused team experiences, using honest conversation, structured reflection and practical team work to explore what each person valued, what they found difficult, what they needed from one another and where individual behaviour was helping or hindering the collective.
The work moved continually between individual development and team culture, with personal goals shared into the group, progress reflected back, difficult dynamics explored safely and shared intentions created around how the team wanted to operate as the organisation moved forward.
The team looked beneath the visible issues and into the foundations underneath, including self-belief, trust, communication, conflict, role clarity and shared responsibility, while the individual coaching helped each leader turn insight into tangible behaviour change. We later continued the work with the newly promoted Care Home Manager, supporting her through the next stage of her development as the organisation evolved and her role expanded.
